Complaints procedure

Your views are important to us and if we do not deliver to the high standard of service you should expect from us, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.

Please contact us at your earliest convenience with the following information:

  • Your policy number and/or claim reference number (if you have one)
  • Your full name, address and telephone number
  • Details of any previous correspondence you’ve had with us
  • Details of your problem or complaint
  • We will try to give you an answer there and then, but if this is not possible we will take full details from you and arrange for the problem to be investigated.

You can contact us in one of the following ways:

In writing: G.A.P. Vassilopoulos Insurance Operations

F.A.O: General Manager
20 Strovolos Avenue
Strovolos, Nicosia
2011, Cyprus

By phone: +357 22710500
By email: